Knowledge base

General (2)

General - FAQ (9)

• Can I monitor multiple tanks with one sensor?
• Can I monitor multiple sensors from a single account?
• Can TankMate monitor contents other than water?

View all 9

General - Types of tanks (4)

• What tank types can TankMate be used on?
• Can TankMate sensors be used for tanks with irregular shapes?
• Can I use the TankMate sensor for an underground/below deck tank?

View all 4

Installation / Maintenance (1)

Installation / Maintenance (5)

• Is the TankMate sensor easy to install?
• Does the sensor require calibration?
• Can I mount the TankMate sensor on a corrugated roof?

View all 5

Troubleshooting (1)

Troubleshooting (10)

• My app hasn't shown any updated readings for a while. What should I do?
• I accidentally deleted a sensor from the App. Can I recover it?
• The app shows that I have not used any water - is the sensor reading correctly?

View all 10

App / Account / Portal / Integration (3)

Account / Data / Readings (6)

• Can I transfer an account from the previous home owner?
• How do I connect the TankMate to a second or new phone?
• Can I share the TankMate readings with others?

View all 6

Subscriptions (3)

• Do I need a subscription to use TankMate products?
• How do I cancel my TankMate mobile app subscription?
• How do I get my free 12 months' Premium subscription?

Web Portal / API / Integrations (4)

• Can I see my sensor readings on a web portal?
• Can I setup email alerts?
• Is there a TankMate API available?

View all 4

WiFi Sensors (2)

WiFi - R3 Sensors (11)

• What WiFi networks will the TankMate sensor work with?
• What is the WiFi range? How do I know if it will connect at my tank?
• What if I have no WiFi at the tank?

View all 11

WiFi - Older Sensors (V2, V1) (5)

• A have an older v2 sensor that is not working. What can I do?
• How do I replace the battery on my v2 WiFi sensor?
• My TankMate v2 Sensor seems to be connected, but is not sending data - why?

View all 5

Cellular (LTE) Sensors (1)

Cellular (LTE) Sensors (8)

• My TankMate (R3L) cellular sensor is not sending data. What do I do?
• How often does a TankMate R3L Cellular (LTE) sensor publish a reading?
• Can a TankMate R3L Cellular sensor send a reading at any time?

View all 8

Orders / Sales (1)

Orders / Sales (2)

• Can I pick up my online order?
• Do you sell any products besides Tank Level Sensors?