Knowledge base

General (2)

General - FAQ (13)

• Can I monitor multiple tanks with one sensor?
• Can I monitor multiple sensors from a single account?
• Can TankMate monitor contents other than water?

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General - Types of tanks (4)

• What tank types can TankMate be used on?
• Can TankMate sensors be used for tanks with irregular shapes?
• Can I use the TankMate sensor for an underground/below deck tank?

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Installation / Maintenance (1)

Installation / Maintenance (5)

• Is the TankMate sensor easy to install?
• Does the sensor require calibration?
• Can I mount the TankMate sensor on a corrugated roof?

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Troubleshooting (1)

Troubleshooting (12)

• My app hasn't shown any updated readings for a while. What should I do?
• Why does the app show an amber alert icon with a "Sensor reading error"?
• I'm getting regular readings but the levels haven’t changed. What can I do?

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App / Account / Portal / Integration (3)

Account / Data / Readings (6)

• Can I transfer an account from the previous home owner?
• How do I connect the TankMate to a second or new phone?
• Can I share the TankMate readings with others?

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Subscriptions (5)

• Do I need a subscription to use TankMate products?
• How do I cancel my TankMate mobile app subscription?
• How do I get my free 12 months' Premium subscription?

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Web Portal / API / Integrations (4)

• Can I see my sensor readings on a web portal?
• Can I setup email alerts?
• Is there a TankMate API available?

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WiFi Sensors (2)

WiFi - R3 Sensors (11)

• What WiFi networks will the TankMate sensor work with?
• What is the WiFi range? How do I know if it will connect at my tank?
• What if I have no WiFi at the tank?

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WiFi - Older Sensors (V2, V1) (5)

• A have an older v2 sensor that is not working. What can I do?
• How do I replace the battery on my v2 WiFi sensor?
• My TankMate v2 Sensor seems to be connected, but is not sending data - why?

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Cellular (LTE) Sensors (1)

Cellular (LTE) Sensors (8)

• My TankMate (R3L) cellular sensor is not sending data. What do I do?
• How often does a TankMate R3L Cellular (LTE) sensor publish a reading?
• Can a TankMate R3L Cellular sensor send a reading at any time?

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Orders / Sales (1)

Orders / Sales (2)

• Can I pick up my online order?
• Do you sell any products besides Tank Level Sensors?